Refund Policy

This Refund Policy explains how refund requests may be handled for DA32 Gaming Inc., operating under the DA32 brand. This policy applies to league entry fees, team reservation payments, player upgrades, DA32 Shop purchases, season add-ons, and other eligible DA32 payments. By submitting payment to DA32, you agree to this Refund Policy, the Terms & Conditions, League Rules, Prize & Payout Policy, and any league-specific terms listed at the time of purchase. If you do not agree with this Refund Policy, do not submit payment, reserve a team, purchase upgrades, or register for a paid DA32 league.

Business Name: DA32 Gaming Inc. Brand Name: DA32 Support Email: support@da32gaming.com Website: https://myvps.tailb592cd.ts.net:8443

DA32 payments may be refundable, partially refundable, non-refundable, or eligible for credit depending on the type of purchase, timing of the request, league status, product usage, and DA32 approval. Refund eligibility may depend on:

• Type of purchase
• Date of purchase
• League start date
• Registration status
• Team reservation status
• Whether the player has participated in the league
• Whether the product or upgrade has been used
• Payment processor rules
• League rules
• Prize eligibility rules
• Player conduct
• Reason for the refund request
• DA32 reserves the right to approve, deny, partially approve, or issue account credit for refund requests when permitted by applicable law and DA32 policy.

Before submitting payment, players should review:

• League details
• Entry fee
• Team reservation details
• Prize pool structure
• Payout rules
• Refund terms
• League rules
• Community guidelines
• Player upgrade rules
• Platform requirements
• Season start date
• Eligibility requirements
• Players are responsible for understanding the purchase terms before submitting payment.

League entry fees may be used to confirm participation in a DA32 Madden franchise league. Refund eligibility for league entry fees may depend on when the request is submitted and whether the season has started. Refunds may be considered if:

• A refund request is submitted before the registration deadline
• The player has not participated in any league activity
• The league has not started
• DA32 cancels the league
• The player was charged in error
• A duplicate payment was made
• Refunds may be denied if:
• The league has already started
• The player has participated in league activity
• The player failed to follow league rules
• The player was removed for misconduct or inactivity
• The player abandoned the league
• The player missed required deadlines
• The player became prize-ineligible due to rule violations
• The payment was connected to a non-refundable league product

Team reservation payments may be used to hold or confirm a selected team for an upcoming DA32 league. Because team reservations may remove availability for other players, reservation payments may be non-refundable once the reservation is confirmed. Refunds may be considered if:

• The team reservation was not confirmed
• The selected team was unavailable at the time of confirmation
• DA32 cancels the league
• A duplicate reservation payment was made
• The player was charged in error
• Refunds may be denied if:
• The team reservation was confirmed
• The player changes their mind after reserving
• The player selects the wrong team
• The player fails to complete registration
• The player misses payment or registration deadlines
• The player is removed for misconduct, inactivity, or rule violations
• The league has started
• Team changes may be allowed only if another team is available and DA32 approves the request.

Player upgrades may be available as league add-ons depending on season structure and league rules. Player upgrade purchases may be non-refundable once approved, applied, used, or made available to the player. Refunds may be considered if:

• The upgrade was purchased by mistake and has not been applied
• The upgrade was not approved
• The upgrade was unavailable
• A duplicate upgrade purchase was made
• The player was charged in error
• DA32 cancels the league before the upgrade is used
• Refunds may be denied if:
• The upgrade has already been applied
• The upgrade has been used in league activity
• The player changes their mind
• The player purchased the wrong upgrade
• The upgrade affected roster or league balance
• The player violated league rules
• The player was removed from the league
• The season has already started and the upgrade is active

DA32 Shop purchases may include league entry fees, team reservations, upgrades, season add-ons, digital items, event entries, or future DA32 products. Refund eligibility may vary by product. Digital items, league-related services, applied upgrades, event entries, and season add-ons may be non-refundable once delivered, applied, accessed, or used. Physical merchandise, if offered in the future, may be subject to separate return and shipping terms. Product pages should clearly state whether the item is refundable, partially refundable, non-refundable, or eligible for credit.

Many DA32 purchases are connected to digital services, league access, team reservations, competitive participation, upgrades, or online features. Because digital products and services may be delivered quickly, refund eligibility may be limited once access is granted, a reservation is confirmed, an upgrade is applied, or league participation begins. Digital purchases may be non-refundable unless required by law or approved by DA32.

If DA32 cancels a league before the season begins, players who submitted eligible league entry fees or reservation payments may receive a refund, partial refund, or credit depending on the circumstances. If a league is postponed, DA32 may offer one or more of the following:

• Transfer to a new season
• Credit toward a future league
• Refund
• Updated league start date
• Alternative league placement
• DA32 will communicate available options if a league is canceled or postponed.

If a league does not reach the expected number of players, DA32 may adjust the league format, delay the start date, update prize pool details, move players to another league, issue credit, or provide refund options when appropriate. Prize pools, payout structures, or league start dates may depend on final participation numbers. DA32 will communicate material changes before the league begins when possible.

Players who choose to withdraw from a league may request a refund, but refunds are not guaranteed. Refund eligibility may depend on:

• Timing of the request
• League start date
• Whether the team was reserved
• Whether the player has participated
• Whether league access was granted
• Whether the withdrawal affects league structure
• Whether the player received any digital product, upgrade, or benefit
• Whether DA32 can fill the player’s spot
• Once a player has participated in league activity, refunds may be denied.

Players removed from DA32 for rule violations, misconduct, harassment, cheating, manipulation, inactivity, payment issues, community violations, or actions that harm league integrity may not be eligible for a refund. Removal from a league, community channel, dashboard, or DA32 service does not automatically create refund eligibility.

Players are expected to remain active, communicate, and complete scheduled matchups. Refunds may be denied if a player:

• Fails to show up for scheduled games
• Stops communicating
• Does not join required communication channels
• Misses league deadlines
• Becomes inactive
• Abandons the league
• Fails to follow commissioner instructions
• DA32 may treat inactivity as voluntary withdrawal or rule violation depending on the circumstances.

If a duplicate payment, incorrect charge, or billing error occurs, the player should contact DA32 support as soon as possible. Refunds for verified duplicate payments or confirmed billing errors may be approved after review. Players should include:

• Full name
• Email address
• Gamer tag
• League name
• Team name, if applicable
• Payment date
• Payment amount
• Payment method
• Transaction ID or receipt
• Screenshot or confirmation email

Refunds may be affected by payment processor fees, transaction costs, chargeback fees, currency conversion fees, or other third-party costs. DA32 may not be able to refund payment processor fees unless required by law or supported by the payment provider. Refund timing may depend on Stripe, PayPal, bank processing times, or other payment provider rules.

Players should contact DA32 support before filing a chargeback or payment dispute. Filing a chargeback without contacting support may delay resolution and may affect league access, team reservation status, account access, prize eligibility, or future participation. DA32 reserves the right to suspend league access, shop access, team reservations, upgrades, or community access while a payment dispute is under review. Fraudulent or abusive chargebacks may result in removal from DA32 services.

To request a refund, contact DA32 at:

• Email: support@da32gaming.com
• Subject Line: Refund Request
• Please include:
• Full name
• Email address
• Gamer tag
• League name
• Team name, if applicable
• Purchase type
• Payment date
• Payment amount
• Transaction ID or receipt
• Reason for refund request
• Any supporting screenshots or documentation
• Refund requests with incomplete information may take longer to review.

DA32 will review refund requests as soon as reasonably possible. Review time may vary depending on the type of purchase, payment method, league status, documentation provided, and whether commissioner review is needed. Approval of a refund request does not guarantee immediate availability of funds. Bank and payment processor timelines may vary.

If a refund is approved, DA32 may issue the refund to the original payment method when possible. If the original payment method is unavailable, DA32 may offer an alternative solution where appropriate. Possible resolutions may include:

• Full refund
• Partial refund
• Account credit
• Transfer to another league
• Transfer to a future season
• Replacement product or service
• Other DA32-approved resolution

The following may be non-refundable unless required by law or approved by DA32:

• Confirmed team reservations
• League entry fees after the season starts
• Player upgrades that have been applied or used
• Digital products that have been delivered or accessed
• Season add-ons that have been activated
• Event entries after the event begins
• Purchases tied to rule violations or misconduct
• Payments connected to prize eligibility violations
• Products marked as non-refundable at purchase

Refunds may affect league participation and prize eligibility. If a player receives a refund for a league entry fee, team reservation, or required payment, that player may lose their league spot, team reservation, upgrade access, dashboard access, prize eligibility, or other league benefits. DA32 may update standings, team availability, or participation status after a refund is approved.

If DA32 Intelligence access is connected to league registration, dashboard access, or a paid feature, refund approval may affect access to DIS. If a player’s league participation or payment is canceled, DA32 may remove or limit access to:

• Player Improvement Reports
• Opponent Scouting Reports
• Upgrade Recommendations
• Team dashboard
• League data insights
• Member-only tools

DA32 may review special circumstances on a case-by-case basis. Special circumstances may include:

• Technical billing errors
• Duplicate payments
• League cancellation
• Unexpected platform issues
• Verified payment mistakes
• Significant league format changes before season start
• Other situations approved by DA32
• DA32 is not required to approve refund requests based on change of mind, lack of availability after deadlines, poor performance, loss of games, disagreement with commissioner decisions, missed games, or failure to review rules before joining.

DA32 may update this Refund Policy at any time. When changes are made, the Last Updated date may be revised. Continued use of the website, DA32 Shop, league services, or submission of payment after changes are posted means the user accepts the updated Refund Policy. Refund requests are generally reviewed under the policy in effect at the time of purchase unless required otherwise by law.

Players should also review:

• Terms & Conditions
• League Rules
• Prize & Payout Policy
• Privacy Policy
• Community Guidelines
• Product or league-specific terms

Questions about this Refund Policy or refund requests can be sent to:

• DA32 Gaming Inc.
• Email: support@da32gaming.com
• Subject Line: Refund Request

By submitting payment to DA32, reserving a team, registering for a league, purchasing upgrades, or buying DA32 Shop items, you acknowledge that you have read, understood, and agreed to this Refund Policy.